Effective: 1 January 2026 · GreenGro Plants s.r.o.
Last updated: 1 January 2026 · Printable version: Print
These Terms & Conditions (hereinafter: T&C) govern the legal relationship between GreenGro Plants s.r.o. (hereinafter: Provider) and the natural or legal person (hereinafter: Customer) making a purchase through the website greengroplants.com operated by the Provider.
By visiting the website and/or placing an order, the Customer accepts all provisions of these T&C. The T&C are permanently available at greengroplants.com/en/terms/.
The Provider reserves the right to amend these T&C unilaterally. Amendments take effect upon publication on the website and apply exclusively to orders placed thereafter.
Company name: GreenGro Plants s.r.o.
Registered address: Hlavná 3285/32A, 943 01 Štúrovo, Slovak Republic
Company registration number: [to be completed]
Tax number: [to be completed]
Email: info@greengroplants.com
Website: greengroplants.com
The Provider operates in accordance with applicable EU regulations, in particular EU Regulation 2019/1009 (plant nutrient products) and the relevant provisions of Slovak and European law.
The website greengroplants.com and the content available on it (product descriptions, plant cultivation guides, glossary, images, texts) are provided for informational purposes only. The Provider strives for accuracy but accepts no liability for any inaccuracies or omissions.
No registration is required to use the website. To place an order, the Customer must provide true and accurate personal data.
The Customer acknowledges that the products are offered exclusively for hobby gardening, hobby cannabis cultivation, and domestic plant care purposes, and are not intended for commercial resale.
The ordering process:
The contract is formed upon confirmation by the Provider. The Provider is entitled to accept, partially fulfil, or reject an order – in the latter case, any amount already received will be refunded.
Orders may only be modified or cancelled in writing (by email), and only before packaging has commenced. Modification requests must be sent to info@greengroplants.com.
Prices shown on the website are gross consumer prices inclusive of VAT (where applicable) but do not include shipping costs.
Available payment methods:
The Provider reserves the right to modify prices. Any changes do not affect orders already confirmed.
The Provider ships to all EU member states. Delivery time is generally 3–7 working days from confirmation, depending on the destination.
Shipping costs depend on the order value and destination country and are displayed at checkout. Above a certain order value, delivery within the EU is free of charge – the exact threshold is indicated on the website.
If the parcel arrives damaged, the Customer must notify the courier, document the damage with photographs, and promptly inform the Provider at info@greengroplants.com.
In accordance with EU Directive 2011/83/EU, the Customer may withdraw from the purchase within 14 calendar days of receiving the product without giving any reason.
Conditions for exercising the right of withdrawal:
The right of withdrawal does not apply to opened or used products where they cannot be returned for hygiene reasons.
The Provider provides statutory warranty in accordance with EU Directive 2019/771. In the case of a defective product, the Customer is entitled to:
Warranty claims must be submitted within 2 months of discovering the defect. For defects arising within 2 years of purchase, the Customer is not required to prove the existence of the defect.
To submit a warranty claim: info@greengroplants.com
The Customer may submit complaints by email (info@greengroplants.com). The Provider will investigate the complaint within 30 days of receipt and respond in writing.
If the complaint cannot be resolved, the Customer may contact the relevant consumer protection authority or the EU Online Dispute Resolution Platform (ec.europa.eu/consumers/odr).
The Provider accepts no liability for temporary unavailability of the website, technical errors, or damages arising from interruption of the internet connection.
Products must be used solely for the purpose stated on the packaging and in the cultivation guides, and in the recommended doses. The Provider accepts no liability for damages arising from improper use.
The website may contain links to third-party websites. The Provider accepts no responsibility for these.
The entire content of the website – including texts, images, graphics, logos, product descriptions and all design elements related to the SHIVA product line – is the exclusive intellectual property of GreenGro Plants s.r.o. and is protected by copyright.
Commercial use, copying, distribution or modification of the content without prior written permission from the Provider is prohibited.
These T&C are governed by Slovak law (in accordance with the place of registration of GreenGro Plants s.r.o.) and applicable EU regulations. The parties shall seek to resolve disputes primarily through negotiated agreement.
If any provision of these T&C becomes invalid, this does not affect the validity of the remaining provisions.
These T&C enter into force on 1 January 2026 and remain valid until revoked.
For questions or comments, please write to us: info@greengroplants.com