Terms & Conditions

1. General Provisions

These Terms & Conditions (hereinafter: T&C) govern the legal relationship between GreenGro Plants s.r.o. (hereinafter: Provider) and the natural or legal person (hereinafter: Customer) making a purchase through the website greengroplants.com operated by the Provider.

By visiting the website and/or placing an order, the Customer accepts all provisions of these T&C. The T&C are permanently available at greengroplants.com/en/terms/.

The Provider reserves the right to amend these T&C unilaterally. Amendments take effect upon publication on the website and apply exclusively to orders placed thereafter.

2. Service Provider Details

The Provider operates in accordance with applicable EU regulations, in particular EU Regulation 2019/1009 (plant nutrient products) and the relevant provisions of Slovak and European law.

3. Use of the Website

The website greengroplants.com and the content available on it (product descriptions, plant cultivation guides, glossary, images, texts) are provided for informational purposes only. The Provider strives for accuracy but accepts no liability for any inaccuracies or omissions.

No registration is required to use the website. To place an order, the Customer must provide true and accurate personal data.

The Customer acknowledges that the products are offered exclusively for hobby gardening, hobby cannabis cultivation, and domestic plant care purposes, and are not intended for commercial resale.

4. Orders and Contract Formation

The ordering process:

1. The Customer selects the desired product and quantity in the webshop and adds it to the cart.
2. The Customer reviews the cart contents and enters the delivery and billing details.
3. The Customer accepts the T&C and the Privacy Policy, then submits the order.
4. The Provider sends an automatic confirmation email upon receipt of the order.

The contract is formed upon confirmation by the Provider. The Provider is entitled to accept, partially fulfil, or reject an order – in the latter case, any amount already received will be refunded.

Orders may only be modified or cancelled in writing (by email), and only before packaging has commenced. Modification requests must be sent to info@greengroplants.com.

5. Payment Terms

Prices shown on the website are gross consumer prices inclusive of VAT (where applicable) but do not include shipping costs.

Available payment methods:

• Online card payment (Visa, Mastercard)
• PayPal
• [Further payment methods – to be completed]

The Provider reserves the right to modify prices. Any changes do not affect orders already confirmed.

6. Delivery and Fulfilment

The Provider ships to all EU member states. Delivery time is generally 3–7 working days from confirmation, depending on the destination.

Shipping costs depend on the order value and destination country and are displayed at checkout. Above a certain order value, delivery within the EU is free of charge – the exact threshold is indicated on the website.

If the parcel arrives damaged, the Customer must notify the courier, document the damage with photographs, and promptly inform the Provider at info@greengroplants.com.

7. Right of Withdrawal

In accordance with EU Directive 2011/83/EU, the Customer may withdraw from the purchase within 14 calendar days of receiving the product without giving any reason.

Conditions for exercising the right of withdrawal:

• The Customer must clearly communicate the intention to withdraw by email (info@greengroplants.com) or by post.
• The product must be returned unopened, in its original packaging, and undamaged.
• The cost of return shipping is borne by the Customer, unless the product is defective or an incorrect product was delivered.
• The Provider will refund the purchase price after inspecting the returned product, and in any event within 14 days.

The right of withdrawal does not apply to opened or used products where they cannot be returned for hygiene reasons.

8. Warranty

The Provider provides statutory warranty in accordance with EU Directive 2019/771. In the case of a defective product, the Customer is entitled to:

• Replacement (exchange for the same product),
• Price reduction, or
• Withdrawal from the contract, if the defect is significant and no other remedy is possible.

Warranty claims must be submitted within 2 months of discovering the defect. For defects arising within 2 years of purchase, the Customer is not required to prove the existence of the defect.

To submit a warranty claim: info@greengroplants.com

9. Complaints

The Customer may submit complaints by email (info@greengroplants.com). The Provider will investigate the complaint within 30 days of receipt and respond in writing.

If the complaint cannot be resolved, the Customer may contact the relevant consumer protection authority or the EU Online Dispute Resolution Platform (ec.europa.eu/consumers/odr).

10. Limitation of Liability

The Provider accepts no liability for temporary unavailability of the website, technical errors, or damages arising from interruption of the internet connection.

Products must be used solely for the purpose stated on the packaging and in the cultivation guides, and in the recommended doses. The Provider accepts no liability for damages arising from improper use.

The website may contain links to third-party websites. The Provider accepts no responsibility for these.

11. Intellectual Property

The entire content of the website – including texts, images, graphics, logos, product descriptions and all design elements related to the SHIVA product line – is the exclusive intellectual property of GreenGro Plants s.r.o. and is protected by copyright.

Commercial use, copying, distribution or modification of the content without prior written permission from the Provider is prohibited.

12. Governing Law

These T&C are governed by Slovak law (in accordance with the place of registration of GreenGro Plants s.r.o.) and applicable EU regulations. The parties shall seek to resolve disputes primarily through negotiated agreement.

If any provision of these T&C becomes invalid, this does not affect the validity of the remaining provisions.

These T&C enter into force on 1 January 2026 and remain valid until revoked.